HOW TO CHOOSE A RUG CLEANER
Professional cleaning of Persian, Afghan, Chinese, Turkish, Navajo, Kilims, Silks, Dhurries, Tibet, Indian and all modern rugs.
It can be a very difficult decision to make when it comes to choosing the right rug cleaning company. Do you flick through the yellow pages? Spend hours trawling through the internet, spend just as many hours on Facebook? Or should you listen to friends and family who recommend a professional rug cleaning company to you?
Whichever way you go about when booking a rug cleaner, make sure to read the information below. This is just a bit of advice from myself, Captain Rug Wash of Plymouth Rug Cleaning.Whether you choose to use our company or not, please take the following advice before letting anyone into your home.
- Did they answer the phone in a professional manner? Did they return your phone call on the same day after you left a voice mail? Answering the phone is the first point of contact you will have with your rug cleaning company. Did they answer all the questions that you had and did they advise you and explain things to you in a friendly, professional and respectful manner?
- What experience do they have? How long have they been in the rug cleaning industry and who are they trusted by? Have they got experience with machine-made and fine hand-knotted rugs? There are a lot of cleaners out there who do not know how to clean silk rugs.
- Ask for Testimonials from previous clients. Testimonials are a great thing to ask for. If a company is like us, they will have folders full of feedback from clients, and will be happy to share them with you.
- Certification and qualifications. Ask them whom were they certified by and with whom they took their exams with. Here are some organisations good carpet and rug cleaners would be registered with: IICRC, MRC, NCCA or TACCA.
- Do they offer a free rug inspection? During this inspection they should explain to you all their qualifications. They should also explain what to expect when they clean your rug for you. They will explain the procedures, what stains will come off and which ones won’t. They will also run through a maintenance plan with you, if that’s what you want.
- Their pricing should be honest. The price they give you on your copy of the inspection is what you will pay on completion of the job. Beware of rug cleaning companies that use ‘bait and switch’. This is when they quote you one price and on the day of cleaning it’s jumped up to another price, because they have “had” to include extras that you did not want. Here at Plymouth Rug Cleaning we offer a 100% money back guarantee. This simply means, if you are not happy with the job, we do it again for free. Then if you are still not satisfied we refund you all your money back.
- Be aware of a company that say they can clean your rug in your home. To do a thorough rug cleaning job, this is simply not possible. All rugs we clean are taken back to our rug cleaning studio.
- Buy With Confidence. Here at Plymouth Rug Cleaning we are with the Buy With Confidence scheme which is part of Trading Standards and Plymouth City Council. This ensures that people are using tradesmen who are honest, trustworthy and reliable.
- What cleaning solutions does the rug cleaning company use? Are they harmful chemicals or are they safe, ECO friendly products? Will the rug cleaner be using a lot of soaps and shampoos, which leave residues in the rug and make it re-soil quicker? We won’t.
- And lastly how do they present themselves? Are they smartly uniformed, polite and informative? What’s their van like? Clean and tidy, inside and out?
These are just a few things I wanted to bring to your attention when choosing a rug cleaning company. You may have even more to ask your rug cleaner. If they are honest and professional they will only be too pleased to be asked these questions. Don’t be afraid to ask, before they do the work for you.
Captain Rug Wash